About the Tex Services Group Ltd

We bring you what we believe to be the premier utilities service, maintenance and repair operation in the UK. We offer a complete and comprehensive range of services for both Commercial and Domestic needs. Our successful growth has been as a result of rapid response, reliable operatives and customer service at a competitive price. We keep our promises.

Investment

Constantly striving to stay ahead of the competition we recognise that investment is a key factor in our ability to respond and undertake work efficiently. With our fleet and command centre fully digitally integrated utilizing the latest Satellite Navigation / Traffic Management, systems we can manage our teams to your premises with the minimum of delay. Once there we use the latest sensing and testing technology to diagnose the problem fast and then use state of the art equipment and tools to resolve it fast.

We also invest heavily in our people, ensuring they maintain their industry edge. Training in all aspects of our delivery underpins our commitment to place you the customer at the front of our service.

Commercial

Our portfolio of clients is rapidly growing to include Blue Chip members. We apply our equally high
and ethics to all our unscheduled emergency maintenance contracts. We understand that disruption and down time to a minimum is critical business maintaining it’s competitive edge.

Customer Service

It’s no accident that individuals, institutions and businesses call on Tex Services Group. We pride ourselves on our customer service use it as the cornerstone of our business model. Our commitment clear and demonstrable, every member of our team is trained in customer service and easily identifiable.

From the moment you place the call the time that the task is completed and the follow up satisfaction is made we guarantee that you will be treated courteously and speedily. Once we quote you for the work that’s it, no hidden charges or surprises. Just a quality job undertaken on time, efficiently and to budget, and guarantee that your home or premises is left clean and clear.

Customer Charter

• To provide services to the highest possible standards of quality,efficiency, workmanship and to do our work in the most cost effective manner with your needs firmly at the front of our focus.
• To ensure that we acheive our charter all our operatives sign up to our code of conduct
• The guarantee of an all inclusive price quoted before work is commenced
• Personnel who are vetted, have the requisite high level of qualifactions and have been trained in customer interaction
• All personnel are in corporate fully branded uniform and will present an ID badge upon arrival
• A commitement to arrive within a pre-determined and agreed time window.
• To give if requested a guarantee prior notification of any delay well in advance of the appointment.
• No call out charge and free quotes given without obligation
• Guaranteed workmanship for up to 12 months
• A guarantee to clear up efficiently and effectively on completion of works to your satifaction
• ISO 9001 quality assurance accreditation
• Corgi registration for plumbers
• NICEIC accreditation for electricians

For further information call us free on 0800 389 6009 or email info@texservices.co.uk